You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel. The total time it takes to receive your order is described below:

The total time is the sum of the processing time and the shipping time.

Processing time = the time between when you place an order and when we ship it;

Shipping time = the time between when your order has been shipped and delivered to you;


The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.


Processing time: 

The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.


Shipping time: 

The time for your item(s) to travel from our warehouse to your destination.


All items being sold at PIQO are guaranteed to be delivered to buyers within 60 days (90 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time.


Full refunds are not available under the following circumstances:


1. Delays caused by the buyer providing incorrect or incomplete delivery information;

2 Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war;

3.Any un-insured order that is lost or stolen;

4.Delays in delivery caused by any other beyond PIQO's control, such as public holidays and Customs issues.

You can select your preferred shipping method at checkout among the ones listed here below:

Shipping from Chinese Warehouse



Airmail and Register Airmail




United States, Canada, Netherlands, Spain, Germany, France, Japan, Republic of Korea, United Kingdom

7-20 business days


Australia, New Zealand, Singapore

7-25 business days


Belgium, Finland, Ireland, Norway, Portugal, Sweden, Switzerland

7-25 business days


Russia, Denmark, India

10-30 business days



15-35 business days



20-50 business days


Other countries

7-35 business days

Priority Direct Mail

Austria, Belgium, Denmark, Finland, Hungary, Czech Republic, Greece, Italy, Netherlands, Portugal, Sweden, Poland

6-14 business days


United Kingdom

4-9 business days


Germany, France

7-12 business days



7-13 business days


United States

9-15 business days



10-15 business days

European Direct Mail

Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia (Slovak Republic), Slovenia, Spain, Sweden, United Kingdom

7-15 business days

Brazil Direct Mail


15-45 business days

Southeast Asia Direct Mail

Singapore, Vietnam, Thailand, Malaysia, Philippines, Sri Lanka

2-9 business days

Japan Direct Mail


3-9 business days

India Direct Mail


8-16 business days

South Korea Direct Mail


9-16 business days

Canada Direct Mail


5-15 business days

Russia Direct Mail

Russian Federation

15-22 business days

Ukraine Direct Mail


12-18 business days

Middle East Direct Mail

United Arab Emirates, Bahrain, Oman, Saudi Arabia, Kuwait, Qatar

5-11 business days

Electric Vehicle Direct Mail

Czech Republic, Hungary, PolandNetherlands, Belgium, France,Denmark, Sweden, Germany, United States, United Kingdom, Italy, Portugal, Lithuania, Bulgaria, Spain, Austria, Croatia, Canada

12-19 business days

European Railway Direct Mail

(15-25 days online)

Austria, Belgium, Bulgaria, Croatia, CzechRepublic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia (Slovak Republic), Slovenia, Spain, Sweden, the United Kingdom

45-55 business days

EMS Express Mail Service


25-50 business days


Other countries

7-15 business days

Expedited Shipping Service


7-25 business days


Other countries

5-8 business days

 * Expedited Shipping Service and EMS Express Mail Service shipping methods cannot deliver to P.O Box addresses.

Note: The shipping times mentioned above refer to the estimated times of business days that the shipment will take after an order has been shipped. Business days do not include Saturday/Sunday and any public holidays. These estimates are based on normal circumstances and are not a guarantee of delivery times. We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disasters, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues.

The shipping fees of DHL Express and FedEx Ground may vary according to the delivery area and ZIP code, and thus slight mismatch may arise between the charges shown on the product page and on the shopping cart.

The estimated delivery time may also vary according to your location and the origin of your order. If you require any further information or assistance, please do not hesitate to message us.